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Privacy & Data Protection

Privacy Policy DeluxeWin —
Malaysian Player Data Protection

Your privacy is our priority. Find out how DeluxeWin collects, uses, and protects your personal information as a Malaysian online casino player.

Last updated: 1 January 2026

Commitment Data Protection We

Six core pillars that form the foundation of DeluxeWin's Privacy Policy for Malaysian players

128-bit SSL Encryption

All data transmitted between your device and DeluxeWin's servers is protected by industry-standard 128-bit SSL encryption. No third party can intercept or read your information in transit.

No Data Sales

DeluxeWin has never and will never sell, rent, or share your personal data with advertisers, data brokers, or any unrelated third parties for marketing purposes.

Full Player Control

You have the full right to access, correct, download, or request deletion of your personal data at any time. This process can be initiated directly through your account settings or by contacting customer support.

Secure & Protected Servers

Player data is stored in data centres secured with multi-layer physical and digital access controls. Only authorised personnel may access sensitive information, and all access is logged and audited.

Malaysia PDPA Compliance

DeluxeWin's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices remain aligned with local legal requirements.

Immediate Breach Notification

In the event of a data breach involving your information, DeluxeWin is committed to notifying you within 72 hours via your registered email address, along with details of the remedial actions being taken.

Rights Privacy You as the Player

Under DeluxeWin's Privacy Policy and Malaysia's PDPA, you have the following rights, which we fully respect

1
Right of Access

You may request a copy of all personal data we hold about you at any time. Requests will be processed within 14 business days.

2
Right to Rectification

If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction at no charge.

3
Right to Erasure

You may request the deletion of your personal data upon account closure, subject to our minimum record retention obligations under applicable law.

4
Right to Restriction of Processing

You may request that we restrict how we process your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.

5
Right to Data Portability

You may request your personal data in a machine-readable format (JSON or CSV) for transfer to another platform should you wish to do so.

6
Right to Object

You may object to the processing of your data for direct marketing purposes at any time. Unsubscribe requests will be actioned within 24 hours.

Contents
This Privacy Policy explains how DeluxeWin collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described in this document. Please read it carefully and contact us if you have any questions.

01 Introduction

DeluxeWin ("we", "our platform") takes the privacy and personal data protection of every player in Malaysia seriously. This Privacy Policy has been established in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

This document clearly outlines:

  • The types of personal information we collect from you;
  • The purposes and legal basis for processing that data;
  • Parties that may receive your data under limited circumstances;
  • The period for which we retain your data;
  • Your rights as a data subject and how to exercise them.

This Privacy Policy applies to all services offered by DeluxeWin through the website https://deluxewin.ws, our mobile app, and any other communication channels we operate. If you do not agree with this policy, please discontinue use of our platform.

02 Personal Data We Collect

DeluxeWin only collects data that is strictly necessary to provide a safe and legally compliant online casino service. The following are the categories of data we collect:

Data Category Example Information Primary Purpose
Identity Data Full name, identity card number, date of birth Identity verification (KYC), legal compliance
Contact Data Email address, Malaysian phone number Account communications, security notifications
Financial Data Payment methods (Touch 'n Go, DuitNow, FPX), transaction records in MYR Deposit & withdrawal processing, fraud prevention
Technical Data IP address, device type, web browser, access logs Platform security, fraud detection
Usage Data Game history, bets placed, winnings, session duration Responsible gaming, service improvement
Cookie Data Session cookies, analytics cookies, preference cookies Enhanced user experience

We do not collect sensitive data such as medical information, political views, or religious beliefs. All financial data relating to your transactions is recorded in Malaysian Ringgit (MYR) using Malaysian local payment methods only.

03 How We Use Your Personal Data

DeluxeWin uses your personal data only for lawful and transparent purposes. The following are the primary purposes for which we process your data:

  • Account Management: Creating and managing your player account, including login, two-factor authentication, and password recovery;
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), and managing withdrawals in MYR;
  • KYC & Anti-Money Laundering Compliance: Verifying player identities and fulfilling legal anti-fraud compliance obligations;
  • Platform Security: Detecting and preventing fraud, account abuse, and suspicious activity;
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing timely intervention;
  • Customer Support: Responding to enquiries and resolving issues you report to our support team;
  • Marketing Communications: Sending you information about relevant promotions and bonuses — only with your consent and unsubscribable at any time;
  • Service Improvements: Analysing aggregated usage data to enhance the platform experience.
Important Note: We do not make automated decisions that materially affect you based solely on automated data processing without human involvement, except for real-time fraud detection to protect the security of your account.

04 Data Sharing with Third Parties

DeluxeWin does not sell or share your personal data for third-party marketing purposes. However, in the course of operating the platform, we may share limited data with the following categories of parties:

  • Payment Service Providers: Including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow operators, and banks supporting FPX — only data necessary to complete a transaction is shared;
  • Game Software Providers: Licensed game providers may receive limited session data required to run games properly;
  • Identity Verification Providers: Third-party KYC services that help us verify player identities in accordance with legal requirements;
  • Statutory Authorities: We will disclose data when required by Malaysian law, court order, or a valid request from a regulatory authority;
  • Auditors & Legal Advisors: To the limited extent necessary for compliance, audit, and legal advisory purposes.
Our Commitment: All third parties we work with are required to sign strict data protection agreements. They may only use your data for specified purposes and are prohibited from processing it for their own ends.

05 Data Security Measures

DeluxeWin implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:

  • Data-in-Transit Encryption: All communications between your device and our servers are encrypted using TLS 1.3 with 128-bit SSL certificates;
  • Data Encryption at Rest: Sensitive data such as financial information and identification numbers are encrypted at rest using AES-256;
  • Multi-Layer Access Control: Principle of least privilege — only staff who require access to specific data to perform their duties are authorised to do so;
  • Two-Factor Authentication (2FA): Available to all player accounts and mandatory for all internal staff accounts;
  • Continuous Monitoring: An intrusion detection system (IDS) operates 24/7 to identify and respond to threats;
  • Regular Security Audits: Third-party penetration testing and security audits are conducted regularly on an annual basis.

While we take all reasonable steps to safeguard your data, no system is completely 100% secure. You also play an important role by keeping your account password confidential and not sharing your login credentials with anyone.

06 Cookies & Tracking Technologies

Platform DeluxeWin uses cookies and similar technologies to enhance your experience. There are four types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality;
  • Performance Cookies: Collects anonymised data on how you use the platform to help us identify issues and improve performance;
  • Functional Cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalised experience;
  • Analytics Cookies: Helps us understand usage patterns in aggregate. This data is not linked to any specific individual.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. DeluxeWin.

07 Data Retention Period

DeluxeWin retain your personal data only for as long as necessary for the stated purpose or as required under Malaysian law:

  • Active Account Data: Retained for the duration of your active account plus 6 years after account closure to comply with financial record-keeping requirements;
  • Financial Transaction Records: Retained for 7 years in accordance with Malaysia's Companies Act and tax requirements;
  • Security & Access Logs: Retained for 12 months for security investigation purposes;
  • Support Communication Data: Retained for 3 years after case resolution;
  • Marketing Data: Deleted within 30 days of you withdrawing your marketing consent.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you.

08 Children's Data Protection

Platform DeluxeWin is intended strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Important Warning: If we discover that personal data of a minor has been collected without proper age verification, we will promptly delete the information and close the account in question. Parents or guardians who suspect their child has registered on our platform are urged to contact us immediately at support@deluxewin.ws.

09 Changes to This Privacy Policy

DeluxeWin reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements.

When we make material changes, we will:

  • Sending an email notification to your registered email address at least 14 days before the changes take effect;
  • Displaying a clear notice on the platform's main page;
  • Updating the "Last Updated" date at the top of this document;
  • Retaining previous versions of this policy and making them available upon request.

Continued use of the platform DeluxeWin after the changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree, you may close your account before the changes come into force.

10 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) DeluxeWin:

  • Email: support@deluxewin.ws
  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
  • Response Time: We aim to respond to all privacy enquiries within 3 business days
For data rights requests (access, correction, deletion), please include your full name and registered account number to expedite the verification process. We will verify your identity before processing any data request.
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